Shipping Policy

  2. Shipping Policy

SHIPPING POLICY

At Quirky Boutique Ltd., we aim to process and dispatch your order as quickly and safely as possible. Below you will find detailed information on our shipping methods, timeframes, and terms.

1. Order Processing & Dispatch

  • Processing Time: Orders are typically processed and dispatched within 1 business day (Monday to Saturday, excluding UK public holidays).

  • Peak Periods: During promotional events, holiday sales (e.g., Black Friday, Christmas), or high-volume periods, processing may take up to 2–3 business days.

  • Address Accuracy: Customers are responsible for providing complete and accurate shipping addresses. If an order is returned to us due to an incorrect address, refusal of delivery, or failure to collect, the customer will be responsible for re-delivery costs.

2. Domestic Shipping (United Kingdom)

We use reliable UK courier networks (such as Royal Mail and select parcel carriers) to ensure prompt delivery.

Standard Delivery 1 – 3 Business Days

Note: Delivery timeframes are estimates provided by shipping carriers and are not guaranteed. Remote regions (e.g., Scottish Highlands and Islands) may experience slightly longer delivery times.

3. International Shipping

We ship internationally to selected destinations worldwide via tracked international courier services.

  • Estimated Transit Time: 3 – 7 business days, depending on the destination country and local customs clearance processes.

  • Tracking: All international orders are dispatched using a fully tracked service.

  • PO Boxes & BFPO: We cannot guarantee delivery to PO Box or BFPO addresses for larger items. Please provide a standard residential or commercial address at checkout.

4. Customs, Import Duties & Local Taxes

For all orders shipped outside the United Kingdom:

  • Import Charges: Customs duties, local value-added taxes (VAT), and import clearance fees are not included in the product price or shipping charge.

  • Customer Responsibility: All import duties, taxes, and fees levied by the destination country's government are the sole responsibility of the recipient.

  • Refused Shipments: If an international delivery is refused or returned to us because customs fees were unpaid, any return shipping expenses or carrier fees incurred by Quirky Boutique Ltd. will be deducted from your final product refund.

5. Order Tracking & Delivery Notifications

Once your package has dispatched, you will receive an automated dispatch notification containing your carrier details and a tracking number.

  • Please allow up to 24 hours after dispatch for tracking details to update on the courier portal.

  • Carriers may attempt delivery multiple times or leave your package at a safe location or local collection point. Please monitor your tracking code for carrier update notices.

6. Damaged, Missing, or Lost Packages

  • Packages Damaged in Transit: If your item arrives visibly damaged, please notify us within 48 hours (and no later than 14 days) at hello@quirkyboutique.uk, providing photographs of the item and external packaging so we can file an immediate carrier claim.

  • Lost Parcels: A parcel is formally considered lost if it has not arrived within 10 business days (UK) or 20 business days (International) past its estimated delivery date. Once verified as lost by the carrier, we will offer a replacement or a full refund.

  • Unusual Delays: Quirky Boutique Ltd. is not liable for delivery delays resulting from third-party courier operational issues, severe weather events, strikes, or customs clearance bottlenecks.

7. Contact Us

If you have questions regarding order tracking, shipping costs, or delivery issues, please reach out to our support team: